Frequently Asked Questions

Everything you need to know about your Promix experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn, unwashed apparel with original tags attached. Please visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our specifications for the best fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.

Are your materials sustainably sourced?

We are committed to ethical manufacturing. Our performance fabrics use recycled poly-blends and organic cotton to ensure high quality with a lower environmental impact.